The Listening Business: Embracing Humility for Innovation

Join Amanda and Mandla as they delve into the power of humility in transforming businesses into thriving, innovative, and customer-focused entities.

In this episode, Mandla Moyo (Author of "Conquer Your Mountains" and "The Fallen Angel") and Amanda De Witt (Senior Editor at the LUCA Faith and Inspiration Imprint of Penguin Random House SA) explore the crucial role of humility in business. Mandla reads an excerpt from his book "Conquer Your Mountains" and explains how businesses, much like individuals, must pause to assess and repair the damage they encounter. This requires humility, akin to accepting a mechanic's critique to improve one's driving habits.

They discuss three key signs of a humble business: internal organizational behavior, decision-making processes, and external relationships. Mandla emphasizes that humility fosters a listening business, which leads to better decision-making, innovation, and customer relations.

The conversation also highlights how humility creates psychological safety within teams, encouraging openness and risk-taking, which are essential for creativity and innovation. They debunk the misconception that humility is a weakness, showing instead that it is a strength that drives continuous improvement and adaptability.

Available on all Podcast platforms: https://tr.ee/Kz8U7B2wiq